The Changing Landscape of Transportation

INTRODUCTION

In 1960, Harry Barnes started a taxi company in Bethesda. A business that began with a few taxis grew to a fleet of 45 by 1964. The company currently has a fleet of almost 500 vehicles. Barwood is privately held and is operated by Chief Executive Officer, Mr. Lee Barnes. Close, personal attention, care and involvement make for effective management and the retention of key personnel, resulting in excellent customer service.

Barwood serves over 5,000 customers per day. Many of Montgomery County’s government leaders and citizens have expressed appreciation for such efficient and dependable transportation services. Montgomery County, the State of Maryland, and the International Taxi and Livery Association have bestowed Barwood with various awards and honors.

With a national reputation as an industry leader, Barwood is highly innovative among ground transportation companies. Every phase of the business is computerized. In 1989 Barwood became one of only 15 companies in the United States to go online with a fully computerized dispatch system that included terminals in the taxis. This technology greatly reduced dispatch time and enhances customer service. Since 2002 we have employed GPS technology, which has many benefits for passengers, drivers, and the vehicles.

COMPANY VISION & MISSION

Barwood’s vision is “Driven for Excellence.” This ideal is carried by all Barwood team members to guide them in the provision of excellent customer service.

Barwood’s corporate mission is to exceed our customers’ needs by providing professional, courteous ground transportation solutions, to create superior business opportunities for our drivers, and to develop an ideal working environment for our employees.